The Missing Link in Your Digital Transformation

Hint: It's NOT your RPA

Across industries, technological innovation is the key to survival, and automation, specifically Robotic Process Automation (RPA), has been the hopeful staple to obtaining competitive edge. This is especially true for companies that turn to the RPA flavor of Intelligent Document Processing (IDP) for their success. As enterprises continue to struggle with labor shortages influenced by COVID-19, the promise of IDP/RPA has become even greater. But the truth is: many companies find that utilizing RPA alone to achieve their automation goals is falling short.   

There are several reasons for this digital transformation shortfall:

  • First, RPA, by and large, is not end-to-end automation. Rather, RPA typically performs simple and repetitive tasks like ‘copy-and-paste’. Further, its functionality remains locked in the robotic as the software continues to rely heavily on its human counterpart. The missing component for real digital transformation is the intelligence. If the goal of automation is to free the human of the menial, then RPA alone may not fully deliver.
  • Second, RPA not only relies on humans to achieve optimal performance, but it relies on a specific type of human: the engineer or the data scientist. For true automation, RPA needs to be user-friendly for the entire enterprise, where even regular business users can interact with the automation – unfortunately today’s RPA falls short here too.


  • Finally, for IDP/RPA to perform at even the basic level, copious amounts of use cases are often required. The average IDP vendor can usually handle 10 to 20 use cases, but the reality is hundreds to thousands use cases over time are often needed for optimal results. Once again, there is something lacking.

So, if RPA is falling short of its true automation and digital transformation promise, is it time to throw the proverbial baby out with the technical bath water? Good news – NO!  

RPA offers great digital transformation advantage and as such shouldn’t be tossed, but rather guided. With that said, this guide need not be a human burdened with these tedious tasks. At Singularity Systems, we close the gap between RPA’s promise and true digital transformation. With our SingularityAI, customers can tackle complex automation use cases (e.g. classifying and extracting data from long, variable, unstructured documents) and achieve nearly 100% straight-through processing.  We not only make building machine-learning models easy and accessible for the entire enterprise, but also deliver untouchable results.

The promise of true automation is delivered because your employee is freed from the menial, so they are now available to bring greater value to your organization. Further, we empower business users to build highly accurate models with small sample sizes, delivering tangible value in days rather than months.  

The platform is self-training and adapting, providing real-time interaction between the human and the AI. Unlike other systems, where there is no way to adapt to new data once the document model is built, our SingularityAI never stops learning. Data is ever-evolving and SingularityAI continually learns, driving toward higher and higher levels of accuracy – also driving your business towards competitive advantage.   

In the words of renowned computer scientist and businessman Kai-Fu Lee “AI is going to change everything. To not understand the coming AI revolution is to risk getting left behind”.   

Don’t risk being left behind. See how Singularity Systems can help you realize your true automation goals. For more information, check out our brochure and explainer video. You can also request a demo here.